Watch the below video to see how to create illustrations on the platform.

Watch the below video to see how to create clients and investment accounts on the platform.

Watch the below video to see how to create payments on the platform.

Watch the below video to see how to create withdrawals on the platform.

Watch the below video to see how to request transfers on the platform.

Client accounts can only be deleted if there are no transactions submitted on any investment accounts held.

Please contact us if you would like to delete a client account.

We are unable to accept accounts for US persons. This includes anyone defined as a US person by the IRS for US tax purposes.

This definition is more wide-reaching than people with a US address. It also includes all US passport holders even if their permanent residence is in the UK.

If an account is identified as belonging to a US person after it has been opened, then the account must be closed and/or transferred away at the earliest opportunity.

You can only create one illustration per investment account type at a time.

You can only create one illustration per investment strategy at a time.

You cannot use the same email address more than once.

A unique email address must be used for each client account.

T&Cs are generated on the platform when a client is created.

A client will be presented with these on their first login, for them to then accept.

Please note that until T&Cs have been accepted you cannot process any transactions for a client. A client account will be marked as Pending whilst T&Cs are outstanding, then move to Active once accepted.

Our T&Cs can be found here.

You can create a client using the Create button on the top bar.

Once all details have been supplied and submitted, the client receives an email to notify them of their account set up.

Please note that every client must have an email address to use the platform and each email address can only be used once, as the email address is a unique username when accessing the system.

Once submitted the client is then required to set up a password and log in to review the details input and then accept the Terms & Conditions of the platform, as well as any product declarations.

You can edit a client using the icon shown on the Client Info card.

To reset the password for your client, they will need to request a new password here.

Please note that links received following a request only last for 30 minutes and details must match the platform exactly to be successful.

Once submitted the client will receive an email to set up their new password. Emails may also go into the junk/spam mailbox of the client.

You can update the bank details linked to a client using the icon shown on the Client Info card.

Whilst you can update the details, for any payment or withdrawal to be processed we require sight of a bank statement dated within the last 3 months to clear any payment or withdrawal.

The different statuses that a client can have are as follows:

• Active: The client has accepted T&Cs, making them live on platform.
• Pending: The client has not yet accepted T&Cs or has not verified their email address.
• Illustrated: The client is an illustration-only client.

In the unfortunate event that a client passes away, we would require the below documentation in order to proceed with any claim:

• Original Death Certificate
• Original Grant of Probate
• Copy of the Will
• Details of Personal Representative(s)
• ID of Personal Representative(s)

Please note there may be additional documentation required, at the request of any involved parties.

An illustration will only create a new client account when this option is selected.

Any other details submitted are not stored and all investment accounts and transactions need to be set up once a client account has been set up fully.

The P1 Pension can accept contributions from an employer, however it is not a Workplace or Auto Enrolment pension.

The P1 Pension is a Personal Pension, so cannot hold commercial property or non-standard investments.

Funds can be moved between spouses, though we only facilitate this from a GIA and there are some limitations:

• Cash and assets can be moved between GIAs, however please note that assets can only be moved for non-CREST based assets. This is due to reporting restrictions. Equities, ETFs and Investment Trusts are CREST assets.
• Only cash can be moved from a GIA to an ISA or pension. This is due to HMRC regulations that prevent in-specie transfers into an ISA from different products.

Investment accounts can only be deleted if no transactions have been submitted.

Please contact us if you would like to delete an investment account.

When the investment account is linked to an advisory model portfolio, you can invest into any asset individually.

When the investment account is linked to a discretionary model portfolio, a rebalance must be processed to invest into any Equities, ETFs and Investment Trusts.

You are able to set up as many of the same account as you like.

Yes, we facilitate Scheme Pays where the legislative conditions are met, sufficient cash is available in the pension and notification deadlines are met.

We do not facilitate voluntary Scheme Pays.

We offer Beneficiary Drawdown.

We do not offer prefunding on tax relief.

Tax relief can take up to 12 weeks to be applied to the account, varying by when the initial payment has been received.

All tax relief payments will be invested in line with the instructions of the initial payment.

We offer Successor Drawdown.

Each investment account has an individual cash account, however this is treated as an asset and would be subject to any investment changes/rebalances.

If you would like to have a cash holding only, you can do this by creating another investment account.

The P1 ISA is a Flexi-ISA.

Withdrawals and adviser charges deducted are included in the amount you can repay into your ISA, within the same tax year.

All discretionary models are managed by the Discretionary Fund Manager (DFM) through Invest Pilot.

Click the below to access the relevant KFD:

• P1 GIA
• P1 ISA & JISA
• P1 Pension

Product declarations are generated on the platform when either an ISA, JISA or pension are created for a client.

A client will be presented with these on their next login after a new investment account of the above types are created, for them to then accept.

Please note that where a product declaration is required, you cannot process any transactions until a client accepts. An investment account will be marked as Pending where this is required, then move to Active once accepted.

You can process a bed and ISA/pension using the Cash Movement option available within the client account.

You can change the model portfolio linked to an investment account using the icon shown on the Account Info card.

You can select a new model from the drop down, however, please note than changing this will trigger an automatic rebalance once you have submitted the change.

You can create a investment account using the Add Account button on the Accounts table when in a client.

You can edit an investment account using the icon shown on the Account Info card.

You can request a drawdown payment from a pension investment account by selecting either the Crystallise or Withdraw options under the Actions.

You would select Crystallise when you are looking to request payment from an Accumulation pension.

You would select Withdraw when you are looking to request a payment from a Drawdown, Drawdown Transfer or Beneficiary Drawdown pension.

You can set up an execution only investment account for a client by selecting yes when asked if the account is execution only when creating a new account.

Please note that you cannot take an adviser fee from any execution only accounts.

The platform only allows for 100% to be nominated against multiple beneficiaries and does not allow for follow on nominations to be set.

However, we can accept these and would just need you to provide written confirmation for each different situation and the nomination split.

You can only have one investment strategy linked to each investment account. This includes model portfolios and asset allocations.

You need to set up different investment accounts for each investment strategy required.

Please contact us to find out what DFMs we currently have on platform.

The different statuses that an investment can have are as follows:

• Active: The client has accepted any product declarations, and you can process transactions.
• Pending: The client has not yet accepted the product declarations.
• Suspended: The client has transferred out, the investment account has been surrendered, or the investment account has been closed.
• Transfer Out: The client is in the process of transferring out.

We offer Flexi Access Drawdown (FAD), Pension Commencement Lump Sum (PCLS) and Uncrystallised Funds Pension Lump Sums (UFPLS) drawdown options.

Single and monthly payments can be made of each type.

The investment accounts we currently offer, and are looking to offer, are shown below:

Please note that the availability of any new investment accounts is subject to change.

The address for Seccl Custody Limited is:
Seccl Technology Limited
20 Manvers Street
Bath
BA1 1JW

The PSR of the P1 Pension is 12019064.

The PSTR of the P1 Pension is 20005619RK.

The current providers available on platform are:

• Canada Life International Assurance (Ireland)
• Canada Life International Limited

Please contact us if the provider you are looking to use is not shown above.

The current providers available on platform are:

• @SIPP
• Curtis Banks
• Dentons Pensions
• DP Pensions Ltd
• Intelligent Money
• Minerva
• Organon Trustees
• Talbot and Muir Ltd
• Yorsipp

Please contact us if the provider you are looking to use is not shown above.

The current providers available on platform are:

• @SIPP
• Curtis Banks
• Dentons SSAS
• Day Cooper Day
• DP Pensions Ltd
• InvestAcc
• Odyssey Pensions Ltd
• Organon Trustees
• Talbot and Muir Ltd
• Walker Crips
• Whitehall Group (UK) Limited
• Yorsipp

Please contact us if the provider you are looking to use is not shown above.

The P1 Pension is a Personal Pension.

The different Crystallisation Statuses for a P1 Pension are outlined below:

LEIs are required for all third-party based accounts (including Corporate and Trust based accounts) where investments are to be made for either Equities, ETFs and Investment Trusts.

P1 Investment Services Limited is the ISA managers and are authorised by HM Revenue and Customs for this purpose under reference number Z2017.

Seccl Custody Limited is the Scheme Administrator of the P1 Pension.

Digital Pension Trustees Limited is the Trustees of the P1 Pension.

To process a pension withdrawal advice must be given.

We do not facilitate non-advised / execution only pension withdrawals.

Employer payments can only be paid by bank transfer or standing order.

We do not facilitate employer payments by direct debit.

Once a withdrawal has been requested, it can only be cancelled if it is linked a sale of investments.

The sales will be routed straight to market and cannot be cancelled, however the payment of the withdrawal can.

If a withdrawal has been made from cleared cash, his cannot be cancelled.

Pending payment expectations can be deleted by going into the Pending tab within an investment account and clicking the button.

We would suggest that any payments set up in error are deleted as soon as possible.

We are unable to confirm a tax code until it is received from HMRC. This is received when the a payroll request is processed.

The client will be able to view their tax code on their government gateway account, but they may get emergency taxed for any withdrawal.

We would suggest that a client reviews their government gateway account before any income request and updates/notifies HMRC if required.

We cannot split payments received into separate accounts.

All payments we receive must match the payment expectation created on platform exactly. This means the amount and reference used need to be what is supplied once submitted.

Pension Commencement Lump Sum (PCLS) payments can be requested and processed after the age of 75.

To amend a direct debit amount or date, you just need to update the details linked to the payment within the Pay In screen

The next payment will then be updated in line with the changes.

When creating a client you can select a tick box to issue a Direct Debit Mandate (DDM) to the client.

The client will then have an option to accept this when they next log in and the notification will sit along the top of the page in an orange bar.

A DDM takes 5 working days to be lodged with the bank.

When bank details are changed, a new DDM will be required and to issue this you will need to deselected the tick box, submit the page and then go back in to select the tick box again and resubmit.

Under the FCA’s Client Asset Sourcebook (CASS) rules, we are only permitted to hold unallocated funds for a maximum of 8 business days.

If we are unable to identify and allocate the payment within this period, we are required to return the funds to the originating bank account.

If a Direct Debit Mandate (DDM) has already been accepted by a client, a single direct debit payment will be processed within 5 working days.

If a DDM has not been accepted, the direct debit will not be processed and will need to be set up. A DDM takes 5 working days to be lodged with the bank.

Each payment expecation will remain up the platform for 90 days before it is removed.

A client will receive payment within 5 working days of the point at which cash is cleared in the investment account.

If an asset needs to be sold first, then it can take up to 4 working days for the sell order to settle in a client's account. This will depend on the settlement period of each asset.

Regular Flexi Access Drawdown (FAD) and Uncrystallised Funds Pension Lump Sums (UFPLS) payments require at least 6 working days between the date of submission and the selected payment date for it to be processed in the same month. For example, if a payment is set up for the 7th July on the 3rd July, the first payment will be on 7th August because the 7th July date is within 6 working days.

Single FAD and UFPLS payments will be processed 6 working days following submission on the platform. If there is sufficient cash available, payment will be made at the next available payment date (7th, 14th, 21st or 28th) via BACs and will be with the client within 5 working days. If investment sales are required to generate cash, the trades will be requested once the single FAD payment request is submitted. Once the trades have settled and cash is available, payment will be made following the same process.

Pension Commencement Lump Sum (PCLS) requests will be processed once submitted on the platform. If there is sufficient cash available, payment will be made immediately via BACs and will be with the client within 5 working days. If investment sales are required to generate cash, the trades will be requested once submitted. Once they have settled, the BACs payment will be made.

The 2026 SIPP payroll dates and associated cut-off dates are shown below:

PCLS will be processed immediately if cash is available.

We can accept and allocate payments up until 23:59 on the last day before TYE each year, providing the payment matches what has been submitted on the platform.

If an incorrect amount or reference is used, this may result in the payment not being allocated in the relevant tax year.

Please allow enough time for funds to clear when sending payments or arranging Direct Debits.

The dates that can be selected are the 1st, 7th, 14th, 21st, and 28th of each month.

The dates that can be selected for pensions are the 7th, 14th, 21st, and 28th of each month.

The dates that can be selected for all other accounts are the 1st, 7th, 14th, 21st, and 28th of each month.

All regular payments in and withdrawals are on a monthly basis.

We require a P1 Employer Regular Contributions Agreement to be completed in full by the employer before we can accept any regular payments. This agreement can be accessed here.

When there are any changes to payments, such as amount or frequency, a new form is required and failure to provide this may result in payments being rejected.

The maximum payment amount that can be submitted on platform varies on payment type.

For a direct debit the limit is £50,000 per day.

For a bank transfer the limit is £2,000,000 per payment.

Please contact us if you are looking to submit a bank transfer payment which is greater than this amount.

The minimum payment amount that can be submitted on platform is £1.

Any lower payments cannot be accepted, and are returned to sender 8 working days from receipt.

The PAYE reference is 120/UE63399.

Single payments can be made into the platform either by bank transfer or direct debit.

Regular payments can be made into the platform either by standing order or direct debit.

When making bank transfer and standing order payments, the payment amount and reference must match what is provided by the platform to prevent delays to allocation.

All withdrawals are paid via BACs, and will be with the client within 5 working days of there being sufficient cash available.

All payments must be made electronically.

We do not accept cheques.

The tax code applied to an income payment can be viewed on the most recent payslip, in the Client Messages tab for each client.

For a regular withdrawal to be processed there must be sufficient funds on the investment account.

Our Withdrawal Sustainability report within Report Pilot can be used to track how many months remaining a client has for regular withdrawals against their current value. This is found here.

Once a trade has been placed we are unable to cancel it.

All trades are routed straight to market.

We are able to ringfence assets on platform.

We do not accept paper based shares (certificates).

Only electronic shares can held and/or transferred.

We offer share class conversion and to arrange this we will just need the asset(s) & ISIN(s), alongside a list of any impacted models or accounts with holdings, to proceed.

We do not offer prefunding on any investments.

With any investment purchases, once cash has been received any trades will then be sent to market.

With any investment sales, once all trades have settled cash is then available for investment or withdrawals.

We do not provide fractional trading.

Our Best Execution Policy can be found here.

Our Order Execution Policy can be found here.

You can see the settlement period of an asset on the Sell screen, or the Assets reports.

The length of time it takes to onboard an asset varies on the asset type and whether there is an existing relationship with the fund manager.

Funds where there is an existing relationship with the fund manager can usually be added within 2 weeks.

Funds where there is not an existing relationship with the fund manager can take up to 8 weeks, due to due diligence and documentation requirements.

All estimated timeframes may vary depending on fund manager requirements.

Equity, ETF and Investment Trust assets can usually be added within a few days, providing they support electronic trading.

Any income from assets must be withdrawn manually.

You can access a range of funds, Equities, ETFs and Investment Trusts.

You can see what funds are available to you uon platform.

The chosen bank of the platform is Lloyds Bank Plc.

Two things drive what a platform actually costs a client: the charge it publishes, and the share of the interest on their cash that it keeps rather than passing on. The second rarely appears on a fee statement, so a platform can look cheaper than it is.

P1 pays 100% of interest directly to the client, so on the P1 Platform the retained-interest cost is £0 and the published charge is the whole charge.

Please note this is for illustrative purposes only and is not to be relied upon.

The current rate, alongside previous rates, of interest for cash held is shown in the table below:

100% of interest is paid directly onto the client.

Seccl Custody Limited are the custodians of client assets on the platform.

Transfers can be deleted, however this will just cancel the request and the record of the transfer request will remain on platform.

Please contact us if you would like to delete a transfer.

We can assist with all forms of bulk migrations/transfers, under our P1 Client Transfer Service and have experience of this across different providers.

Please contact us for more information on how we can help you with this.

We accept Capped Drawdown transfers, however this is converted to Flexi Access Drawdown (FAD) on receipt.

We do not offer Capped Drawdown.

We accept DB pension transfers where there has been positive advice only. We do not accept transfers for insistent clients.

Please note all documentation must be received at least 5 working days before the end of the CETV guarantee period. P1 accept no liability for costs, claims or liabilities arising from the CETV guarantee period being missed.

We do not currently accept QROPS pension transfers in.

We accept partial transfers in, however these can only be processed on the platform for Accumulation pension accounts. Any other accounts cannot be processed via the platform and must be done manually.

Please contact us if you would like to request a partial transfer for any other account.

We accept PSO pension transfers.

Please note the below documentation is required to process these:

• P1 Transfer Form(s)
• Ceding Scheme Transfer Form(s)
• Decree Absolute / Final Order
• Full Consent Order
• General Order (also known as Pension Sharing Order or Pension Sharing Annex)

We accept transfers where the client has a protected retirement age of 55.

We do not allow partial transfers out.

Book costs are not provided by ceding providers as part of the transfer process.

All transfer out requests need to come directly to us from the receiving scheme.

They can do this via the Origo Options and Equisoft (former Altus Transfer Gateway) systems, as well as using their own transfer in paperwork.

We charge £15 + VAT for each transfer out.

We process transfers in via the platform using the Origo Options and Equisoft (former Altus Transfer Gateway) systems.

Origo allows for cash payments of pensions, whereas Equisoft allows the electronic re-registration of assets and cash payments.

When requesting a transfer in via the platform you will be given the option to select a provider from as drop down list.

If the provider you are looking to transfer is not on this list then please contact us so we can confirm to you how we would need to proceed.

To transfer a pension that is partially in drawdown, you will need to set up two different pension accounts to receive the transfer:

• Accumulation: This account is required to receive the Uncrystallised benefits of the pension.
• Drawdown Transfer: This account is required to receive the Crystallised benefits of the pension.

Book costs can be updated on the platform on each transfer record.

This can be accessed from the transfers section on platform.

On average we find that cash transfers take up to 4 weeks from the request date and in-specie transfers take up to 10 weeks, depending on the assets held within the portfolio.

Only one transfer can be accepted into each Beneficiary Drawdown account.

Please set up one account for each transfer that is being processed.

Only one transfer can be accepted into each Drawdown Transfer account.

Please set up one account for each transfer that is being processed.

We will typically chase a transfer 2 weeks after the request has been processed.

From there, we will look to chase the transfer weekly until it has completed. However, if required, we will chase more frequently.

Under HMRC ISA rules, subscriptions made in the current tax year must be transferred in full if they are moved to another ISA provider.

This means a partial ISA transfer cannot include current year subscriptions unless the full current year amount is transferred.

Subscriptions made in previous tax years can be transferred in full or in part, allowing you to move only a portion of the ISA if required.

For example, if an ISA contains contributions from both the current and previous tax years only the previous year subscriptions can be partially transferred.

The transfers shows all transfers submitted via the platform.

This includes the Origo Options and Equisoft systems, and manual transfers with the exception of some pension related transfers.

Our transfer in forms can be found here.

Transfer forms are only required when the ceding scheme does not facilitate electronic transfers or if the product type requires forms to proceed.

For a transfer in, the ceding scheme will need to confirm what they require to proceed.

For a transfer out, we would proceed using forms for the receiving provider.

The majority of providers will accept scanned/digital copies of forms and signatures, however it is usually found that legacy pensions and Cash ISAs from banks/building societies will always insist on original forms with a wet signature.

Compare what charges could apply to a client on the P1 Platform against an existing platform. Please note this is for illustrative purposes only and is not to be relied upon.

Platform charges are applied at a client account level, using the overall client values to calculate the charge.

Adviser and Discretionary Fund Manager (DFM) charges are applied at an investment account level, using each investment account value to calculate the charge.

Charges are taken across all assets held on platform, including cash.

You are able to set up fixed charging for any investment account.

This is done using the tiered charges option and setting up a single tier to be 100% of the amount you would like to charge.

Please note that fixed charges are done at investment account level, so apply to each account they are set up for only.

Charges are calculated daily and deducted monthly in arrears.

Example: If a fixed annual charge of £1,500 is required, the tier is set to 100% of the first £1,500, with 0% charged above this amount. This results in a daily charge of approximately £4.11 per day (£1,500 ÷ 365).

If an account is active for part of a month, charges are only applied for the days the account is live. For example:

• 19th – 30th November (12 days): £49.31
• 1st – 31st December (31 days): £127.39

The charge is applied regardless of account value, provided the account remains above the tier threshold.

All charges due are taken from each individual investment account.

You are able to set up tiered charging for any investment account, with as many tiers as you required.

All ongoing charges (platform, adviser and DFM) that are percentage based are calculated on the daily value.

The calculation is: DAILY VALUE × PERCENTAGE CHARGE ÷ 365

If there is no available cash when an ongoing charge is due, the platform will automatically disinvest the required charge from the largest holding of that investment account.

These are calculated using the value of each client separately, including the full value of the Joint GIA, and then applying the lowest charge to the Joint GIA. This is subject to our minimum charge of £2 per month (£24 per annum) being met.

Example 1: Where one client is subject to our minimum charge of £2 per month (£24 per annum):

Client 1: Platform charge is 0.15%, broken down as:

• ISA: £4.38 per month (£52.50 per annum)
• Joint GIA: £0.63 per month (£7.50 per annum)

Client 2: Platform charge is £2 per month (£24 per annum, minimum), broken down as:

• ISA: £1.00 per month (£12.00 per annum)
• Joint GIA: £1.00 per month (£12.00 per annum)

As the platform charges for Client 2 are subject to our minimum charge, the Joint GIA charges would be those from Client 2.

Example 2: Where both clients meet our standard platform charge of 0.15%:

Client 1: Platform charge is 0.15%, broken down as:

• ISA: £31.25 per month (£375.00 per annum)
• Joint GIA: £37.50 per month (£450.00 per annum)

Client 2: Platform charge is 0.15%, broken down as:

• ISA: £37.50 per month (£450.00 per annum)
• Joint GIA: £37.50 per month (£450.00 per annum)

As the platform charges for both clients are subject to our standard charges, the Joint GIA charges would be 0.15%.

Example 3: Where one client is subject to our maximum charge of £125 per month (£1,500 per annum):

Client 1: Platform charge is £125 per month (£1,500 per annum, maximum), broken down as:

• ISA: £98.21 per month (£1,178.57 per annum)
• Joint GIA: £26.79 per month (£321.43 per annum)

Client 2: Platform charge is 0.15%, broken down as:

• ISA: £12.50 per month (£150.00 per annum)
• Joint GIA: £37.50 per month (£450.00 per annum)

As the platform charges for Client 1 are subject to our maximum charge, the Joint GIA charges would be those from Client 1.

You can take an adhoc charge from an investment account by selecting the Adhoc Fee button.

Adhoc charges can only be taken from uninvested cash.

We do not offer family linking.

However, JISAs will benefit from the total value held by the parent linked for charging purposes.

The asset charges that apply are shown below:

The full P1 Charges Schedule can be found here.

The investment account charges that apply are shown below:

The full P1 Charges Schedule can be found here.

The platform charges that apply are shown below:

The full P1 Charges Schedule can be found here.

The charge period runs weekly from each Friday to Thursday, and is then paid on the Friday thereafter.

Payments are made by BACs and will be received within 5 working days from this date.

All ongoing charges (platform, adviser and DFM) are deducted on a monthly basis, on/around the 10th of each month.

All fee deductions are a month in arrears, so would be for the full month before.

The percentages are calculated on what has been taken to date against the average value during the period, as provided in the report.

Due to this the valuation may not show the full percentage figures expected, unless you have selected a full year for the date range.

We aim to have Income/Tax Statements available for the most recent full tax year by July each year, however this may vary depending on receipt of reportable dividends.

Once everything has been received, statements are generated and sent to clients.

Our P1 App is available for clients on both iOS and Android devices.

We have a few different white labelling (branding) options available.

Please contact us to get more information.

If the adviser is part of a firm that we already have on the platform, we just new the full name and email address of the adviser to get them set up and added.

If the adviser is part of a firm that we do not have on platform, we will need to onboard the firm in full and conduct the relevant due diligence.

Please contact us to get more information.

Please contact us to get a new adviser record added.

We just need the full name, email address and access required of the user to get them set up and added.

Please contact us to get a new user added.

We can be contacted either by email at platform@p1-im.co.uk or telephone on 01392 304505, option 1.

Our office address is:
P1 Investment Services
Clyst House
Clyst St Mary
Exeter
EX5 1GB

Please note that our opening hours are from 09:00 to 17:00, Monday to Friday.

Our complaints process can be found here.

Please contact us to see what back offices we integrate with.

Sometimes there are operating system issues that can disrupt the P1 App. When you are faced with these, we would typically suggest you reinstall the app.

However, there may be lingering data from the previous app that needs clearing. Whilst this isn’t too technical to clear, not everyone knows how, so we have provided some information below on how to do this:

iOS

1. Press and hold the P1 App icon on your home screen.
2. Tap Remove App, then choose Delete App to fully uninstall it.
3. Go to Settings > General > iPhone Storage.
4. Make sure the app is fully removed (if it remains, delete from here too).
5. Reinstall the app from the App Store.

Android

1. Go to Settings > Apps (or Applications).
2. Find and select P1 App.
3. Tap Storage & cache.
4. Select Clear Storage (or Clear Data) and Clear Cache.
5. Uninstall and then reinstall the app from the Google Play Store.

Please contact us if the issue persists after following the above.

Invest Pilot is a dynamic and user-friendly Microsoft Power App designed for investment managers to create, manage, and monitor model portfolios quickly and effectively.

Exclusive to the P1 Platform, Invest Pilot simplifies portfolio management by offering a streamlined interface where users can manage all of these model portfolios they make available to financial advisers and their clients.

The app also includes relevant Management Information (MI) for each model portfolio.

Tool tips have been added to relevant sections to help understand the information required.

You can view a tool tip where there is a icon.

The app can be accessed directly via Microsoft Power Apps and Microsoft Teams , either on your desktop, tablet, or mobile phone, using either the applications themselves or your web browser.

The suggested web browsers to use the app are Microsoft Edge , Google Chrome or Mozilla Firefox .

As part of your setup, you will receive an invitation email with the relevant access methods provided.

You can access your profile using the Profile button.

This profile is used to populate information for the Investment Proposal Generator.

On this profile you can provide us a logo, write something about your firm and also provide your statements of Ethical and Sustainable approaches, if applicable.

The Refresh button refreshes the app itself and does not make any changes to the models.

In the event of an error we will be notified by the app automatically. You will not see the exact error on screen, but we receive this through the notification.

Please do not repeat the same process which failed, as this will continue to fail until the issue has been resolved.

Please contact us to inform us that you have faced an error and we will look into this for you.

To set up a user all that’s needed is the email address.

Invest Pilot links directly to your Microsoft licence for authentication.

You can access a range of detailed, self-serve MI reports directly through the app:

• Assets Under Management: Provides a breakdown of your assets under management by each product/wrapper type.
• Charges: Provides a breakdown of your DFM charges based on the selected date range.
• Clients & Accounts: Provides a breakdown of the total number of clients and individual accounts linked to your models by product/wrapper type.
• Firms: Provides a breakdown of your assets under management by firm.
• Funds List: Provides a list of the assets available.
• Models: Provides a breakdown of your assets under management by model and individual account.

You can access these using the Reports button.

Portfolio Ranges are the grouping of each of your model portfolios into their respective Portfolio Range. This allows you to add high level details that apply to all models within it.

You can cancel a Portfolio Range using the Cancel button when you are either creating or editing a Portfolio Range.

Please note doing this to a new Portfolio Range will lose all details input.

You can clone a Portfolio Range using the Clone button.

This will create an exact copy of the Portfolio Range you have selected, for you to make changes before submitting.

Portfolio Ranges can be deleted on the basis there are no models linked to them.

Please contact us if a Portfolio Range needs to be deleted.

You can create a Portfolio Range using the Add New button and then selecting the Range button.

This will open a blank form which you need to complete in full, select the Review button to see all details input and then Save button to create the Portfolio Range.

You can edit a Portfolio Range using the Edit button.

This will open the Portfolio Range form which you can make changes, select the Review button to see all details input and then Save button to submit the changes.

Any Portfolio Ranges that have an outstanding Policy Review will appear in the sidebar with a icon showing.

This icon shows when the next Policy Review date is in the past.

There is no limit to the number of models that can be linked to a Portfolio Range.

You can only link one Portfolio Range to a model.

Any models not linked to a Portfolio Range are shown as Uncategorised.

To move them to the correct Portfolio Range, you need to use the Edit button when in a model.

You can cancel a model using the Cancel button when you are either creating or editing a model.

Please note doing this to a new model will lose all details input.

You can clone a model using the Clone button.

This will create an exact copy of the model you have selected, for you to make changes before submitting.

Models can be deleted on the basis there are no accounts linked to them.

Please contact us if a model needs to be deleted.

You can update a model by spreadsheet using the Upload button at model level.

In order to do this, the file template generated from the Download button must be used. This is due to how the upload has been mapped.

Asset names may vary platform to platform, so this has been designed to be as easy as possible for you to just copy/paste internal spreadsheets you may have. All columns must remain in the same order, but the upload validates on these columns only:

• ISIN
• Weighting

When uploading, any cash allocation is calculated based on the total weighting against 100%. For example, if each model has 98% total weightings, there will be a 2% cash allocation applied to each.

The upload will do a direct replacement of all holdings each time. In order to remove an asset from a model, you would just remove this from the upload. Please note uploading an asset with a 0% weighting will error.

You can update more than one model at a time using the Upload button under the Bulk Actions header. This is done by spreadsheet.

In order to do this, the file template generated from the Download button under the Bulk Actions header must be used. This is due to how the upload has been mapped.

Model and asset names may vary platform to platform, so this has been designed to be as easy as possible for you to just copy/paste internal spreadsheets you may have. All columns must remain in the same order, but the upload validates on these columns only:

• Model ID
• ISIN
• Weighting

When uploading, any cash allocation is calculated based on the total weighting against 100%. For example, if each model has 98% total weightings, there will be a 2% cash allocation applied to each.

The upload will do a direct replacement of all holdings each time. In order to remove an asset from a model, you would just remove this from the upload. Please note uploading an asset with a 0% weighting will error.

You can create a model using the New Model button.

This will open a blank form which you need to complete in full, hit the Review button to see all details input and then Save button to create the model.

You can edit a model using the Edit button.

This will open the model form which you can make changes, hit the Review button to see all details input and then Save button to submit the changes.

You can see the current aggregated OCF of a model when viewing the existing asset allocation table.

You can see any changes using the History button, which shows a full audit history of each model.

You can see information such as who made what changes and when, if a rebalance has been successful, or if there has been an error during a request.

When creating a new model there is a free type field for you to add the relevant firms and advisers you would like to provide access to.

On submission, we then do checks to see if we have an agreement between you and them to provide access. If we do, access will be granted right away. If we do not, we will look to contact you and the firm to arrange this.

If you need to add a firm for an existing model, please contact us to request this. This will then follow the same process as above in terms of the agreement.

This is used to provide the growth rates for our illustration tool.

Each asset type will have a different growth rate applied, so ensuring this data is correct will allow firms to get model-specific growth rates applied to their illustrations.

You can make changes to any model and then Save Draft , allowing you to review any changes made in full before submitting them to the platform.

Draft models will appear in orange in the sidebar and have a icon showing, so you can easily identify any models for checking or that need pushing to active.

When in a draft status, you can either make further changes whilst in a draft or use the Discard button to completely revert back to the existing model details.

If you want to keep a copy of the original model, you can do this using the Clone button.

Once a trade has been placed we are unable to cancel it.

All trades are routed straight to market.

We are able to ringfence assets on platform.

We offer share class conversion and to arrange this we will just need the asset(s) & ISIN(s), alongside a list of any impacted models or accounts with holdings, to proceed.

We offer fund switches, however this is only at an account level so this is something that can only be done by users of the main platform.

We do not offer prefunding on any investments.

With any investment purchases, once cash has been received any trades will then be sent to market.

With any investment sales, once all trades have settled cash is then available for investment or withdrawals.

We do not provide fractional trading.

Our Best Execution Policy can be found here.

Our Order Execution Policy can be found here.

You can see the current status (Active / Pending / Delisted / Suspended) of an asset when either searching to add it to a model or when viewing the existing asset allocation table.

Please contact us to request a new asset.

The length of time it takes to onboard an asset varies on the asset type and whether there is an existing relationship with the fund manager.

Funds where there is an existing relationship with the fund manager can usually be added within 2 weeks.

Funds where there is not an existing relationship with the fund manager can take up to 8 weeks, due to due diligence and documentation requirements.

All estimated timeframes may vary depending on fund manager requirements.

Equity, ETF and Investment Trust assets can usually be added within a few days, providing they support electronic trading.

Once a new asset has been added, it will then show the next working day for you to select. The overnight run is required for the asset to price for the first time.

You can access the Funds List report using the Reports button.

Seccl Custody Limited are the custodians of client assets on the platform.

You can rebalance more than one model at a time using the Rebalance button under the Bulk Actions header.

This will open up a selection window where you can select each model you would like to rebalance. You can select one, some, or all.

Once you have selected, hit okay, read the disclaimer, and select the tick box in order to proceed on the basis you agree.

This will then trigger rebalances sequentially. What this means is that each rebalance will be done in order of the selection list, and once each has been processed, the next will be rebalanced.

In the event of an error, you will be provided with a list of any models which have not rebalanced. Please do not process any further rebalances on either the models that have gone through, as this will duplicate the rebalance, or those that have not, as these will error again. We will have been notified of the errors, however please contact us to inform us, and we will then look into this for you.

You can process a rebalance using the Rebalance button.

This will open up a window that requires you to read the disclaimer and select the tick box in order to proceed on the basis you agree.

This will then trigger the rebalance.

In the event of an error, please do not process any further rebalances as these will error again. We will have been notified of the error, however please contact us to inform us, and we will then look into this for you.

The purchases are made once we have received the sales price (i.e. are notified of the proceeds), as long as the settlement period for the purchase is longer than that of the sales.

The trades are effectively ‘matched’ so that proceeds are received in advance of having the purchase funds leave the account.

Each asset varies in terms of dealing times, however we typically suggest that all rebalances need to be done by 11:00AM to meet the daily pricing deadline.

A model will only rebalance when the Rebalance button is selected.

When you update a model, this will just update the details ready for the next rebalance done by you. However, any accounts that are invested/rebalanced by firms after a change will get the new allocations.

Each model can only have one charge applied.

You will need to set up further models if different charges are to apply.

Discretionary Fund Manager (DFM) charges are applied at an investment account level, using each investment account value to calculate the charge.

You can access the Charges report using the Reports button.

The asset charges that apply are shown below:

The full P1 Charges Schedule can be found here.

The investment account charges that apply are shown below:

The full P1 Charges Schedule can be found here.

The platform charges that apply are shown below:

The full P1 Charges Schedule can be found here.

Charges can be set up to be taken as a percentage only.

All charges deducted are a month in arrears, so would be for the full month before, and are paid so they are received by you for the 26th of each month.

We can be contacted either by email at platform@p1-im.co.uk or telephone on 01392 304505, option 1.

Our office address is:
P1 Investment Services
Clyst House
Clyst St Mary
Exeter
EX5 1GB

Please note that our opening hours are from 09:00 to 17:00, Monday to Friday.

The investment accounts we currently offer, and are looking to offer, are shown below:

Please note that the availability of any new investment accounts is subject to change.

The current rate, alongside previous rates, of interest for cash held is shown in the table below:

100% of interest is paid directly onto the client.

This powerful tool allows firms to generate personalised Investment Proposals for their clients in seconds.

They can use the investment proposal as a pre-advice document, or alongside their suitability reports to provide their clients with a comprehensive overview of the recommended model portfolio.

For the Investment Proposal Generator to be as useful as possible for advisers using your services, it’s key that you provide relevant and up-to-date information about your firm and each of your portfolios.

If you’re interested in seeing our Investment Proposal Generator, please use Invest Pilot to complete all details about your firm and your models.

Please contact us to see an example output or to enable this for you.

Report Pilot, P1 Platform’s reporting suite, is an interactive hub for both client-facing and client management reports.

Client Reporting allows you to create graphical displays of portfolio values and performance. Select a date range to adjust the time period displayed. Use the icons in the top right to navigate to Portfolio Breakdown (asset, sector, geographical, top holdings) and to see Portfolio Holdings (book cost, current value, and growth). You can download these reports to save and share with your clients.

Review Packs allows you to generate detailed client reports in just a few clicks, making annual reviews a seamless process.

Adviser Tools are designed to help with day-to-day client servicing. Key reports include ISA Allowances, Cash Contributions, Pension Contributions and Model Portfolio Drift.

You can access Report Pilot here.

Please contact us to reset your Report Pilot password.

Report Pilot has three areas, in the menu on the left (or at the bottom of the screen on a phone):

• Generate: create a report for a client.
• Build: design your own reports.
• Brand: set up your firm’s logo and colours.

Your custom reports and branding profiles are saved in the web browser you created them in. They won’t appear in another browser or on another computer, and clearing your browser’s history or site data will remove them.

Through Report Pilot, you can access the following under Client Reporting:

• Account Past Performance
• Client Past Performance
• Income & Realised Gains Statement
• Investment Proposal Generator
• Performance Report
• Realised Gains
• Valuation Report

And these under Review Packs:

• Account Review Generator
• Client Review Generator
• Wrapper Review Generator

Through Report Pilot, you can access the following under Adviser Tools:

• Asset Re-Reg Times
• Asset Values
• Assets In & Out
• Charges
• Charge Rates
• Model Drift
• Model Values
• Pension Contributions
• Pension Summary
• Transfer List
• Withdrawal Sustainability

Through Report Pilot, you can access the following to assist with CGT:

• Income & Realised Gains Statement: Use this to see what has already been realised for an account.
• Realised Gains: Use this to see what has already been realised for an account.

This powerful tool allows you to generate investment proposals for your clients in seconds.

This can be used as a pre-advice document or as an appendix to a suitability report, to provide a client with a comprehensive overview of the recommended model portfolio. Simply use the selection fields to identify a suitable portfolio or ‘Select the model portfolio’ if you already know which model you’re going to recommend.

Please note that you will only have access to the model portfolios available to your firm if the relevant investment manager has provided details to us. If you would like to generate an investment proposal for a particular model that isn’t showing, please contact us and the investment manager for this to be arranged.

The Investment Proposal Generator can be accessed here.

This powerful tool allows you to generate review packs for your clients in seconds.

Simply use the selection fields for either a client, account or wrapper, for any date range, to be able to download a review pack which shows various information such as investment performance, a breakdown of the assets held and event an aggregation of underlying information of each asset.

Click the below to access the relevant Review Pack:

• Account Review Generator
• Client Review Generator
• Wrapper Review Generator

1. Go to Generate and choose a report.
2. Choose the client, and the account or sub-account if the report asks for one.
3. Set the date range. It starts as the last 12 months.
4. Add a benchmark or projection term if the report offers them.
5. Select Generate. The report downloads as a PDF.

There are default reports at three levels:

• Client: Client Review, Performance Snapshot.
• Account: Wrapper Review.
• Sub-account: Sub-Account Review, Valuation & Holdings, Performance Report, Realised Gains, Income & Realised Gains.

Any reports you build yourself appear under Custom reports.

Yes, on any report with a cumulative performance section. You can add up to two, chosen from market indices, ARC Sterling indices, the Bank of England base rate and CPI.

Yes. When you generate a report you can set the Text size to Large or Extra large, and the Contrast to High contrast, which uses black text and lines and suits printing. If you leave them blank, the report uses your branding profile’s settings.

A section is left out when the client has no data for it in the date range, for example Realised Gains when nothing was sold. It’s left out of the contents list too.

Reports download as an A4 PDF named after the client and the report, for example “Jane Smith - Client Review.pdf”.

1. Go to Build and select Add report.
2. Choose the report type (Client, Account or Sub-Account) and give it a name.
3. Drag sections from the library onto the report, or select + beside one.
4. Reorder sections by dragging them or with the up and down buttons, and select Edit to change a section’s wording or layout.
5. Select Save.

The report type can’t be changed once the report is saved.

• Layout: Cover Page, Free Text, Contents, Page Break.
• Investments: Accounts or Account Summary, Holdings Table, Portfolio Summary, Portfolio Assets.
• Performance: Daily Values, Cumulative Performance, performance over 1 month to since inception, Discrete Performance.
• Allocations: Asset Allocation, Sector Allocation, Top Holdings.
• Transactions: Interest, Dividends & Income, Realised Gains, Transactions Table, Money In, Money Out, Service Charges, Fund Charges.
• Other: Projection, Important Information.

Default reports can’t be changed, but you can select Duplicate to make your own copy and change that.

Yes. While you build a report, a preview beside it updates as you go, using example figures. You can open it full screen, and export the preview as a PDF.

You can set the colours and style of the cover page, your logo on the cover and in the page footer, the colours of the page headers, and the accent colour for section titles and tables. You can also set the default text size and contrast for your reports.

1. Go to Brand and select Create to start a new branding profile.
2. Change the colours and upload your logo, checking the preview as you go.
3. Select Update to save your changes to the profile.

Choose the profile when you generate a report.

Yes. On the Brand page, select Upload under the cover logo or the footer logo, and adjust its height to suit. The last page of every report also shows the P1 logo.

The Adviser Toolkit brings together the tools you need to build and review client portfolios. You can:

• Build model portfolios from the fund catalogue and see how they would have performed.
• Compare portfolios against each other, the P1 risk profiles and market indices.
• Map a portfolio’s risk against the P1 risk scale.
• Project a client’s cashflow forward to a chosen age.

Enter your email address on the sign-in page and select Sign in. You’ll then be asked for your password and, if you have set one up, a code from your authenticator app or a text message.

If you have forgotten your password, use the reset link on the sign-in page. The link we email you expires shortly, so use it straight away.

Select your initials in the top right of the screen.

Your portfolios, comparisons and cashflows are saved in the web browser you created them in.

They won’t appear if you sign in on another computer or in a different browser, and clearing your browser’s history or site data will remove them.

Yes. Select the moon or sun button at the top of the screen, or press Ctrl + I. Your choice is remembered next time.

1. Go to Portfolios and select Add portfolio.
2. Give it a name, and choose the client and account it’s for.
3. Select Add asset and search the fund catalogue for each holding.
4. Enter a weighting for each holding. The total must come to 100%.
5. Select Save.

Yes. Once you have chosen an account, select Load platform assets. This replaces the holdings in the portfolio with what the account currently holds, which you can then adjust.

Yes, on a desktop or laptop, using Import and Export in the Assets section.

A holdings file is a CSV with the columns ISIN, Name and Weight %. A file with an allocation history also includes each period’s name and dates, in the same layout Portfolio Pilot uses.

Periods let a portfolio change over time. Each period has its own holdings and the dates it applies from and to.

Select Add period to copy the current holdings into a new period, then adjust them. Two periods can’t overlap, and each one needs at least one holding.

If a fund doesn’t have prices for every day in the period you’re looking at, a proxy fills the missing days using another fund’s returns. You can set a proxy on any holding in a dated period, and limit it to certain dates.

The holding can’t be included in the performance charts, either because no daily price data is available for it or because its ISIN isn’t valid. Hover over the marker to see which. Check the ISIN, or set a proxy to fill the gap.

The portfolio is rebuilt day by day from each fund’s daily returns. Holdings drift with the market and are reset to their target weightings every quarter, or at the start of each period if the portfolio has them.

Returns are cumulative over each period shown (1 month to since inception) and aren’t annualised. Fund and platform charges aren’t deducted.

Yes. Open the portfolio and select Duplicate to make a copy, or Delete to remove it. Delete asks you to select it a second time to confirm.

You can compare any of a client’s portfolios with each other, with the ten P1 risk profiles, and with market indices, including IA sectors, ARC Sterling indices, the Bank of England base rate and CPI.

1. Go to Compare and select Add comparison.
2. Choose the client, then the portfolios and benchmarks you want to compare.
3. Set the date range.
4. Select Run comparison.

Only the set-up is saved. The figures are worked out again each time you run it, so they always use the latest data.

Every line in a comparison starts from the same date, so they can be compared fairly. If one of them has no data at the start of your range, the comparison starts when all of them have data. The risk profiles’ figures begin in June 2021.

Yes. Each line has a colour and a line style (solid, dashed, dotted and others) that you can change in the Series section. Two lines can’t share a colour.

The toolkit looks at how the portfolio is split across equity, fixed income, cash and alternatives, and works out how volatile that mix is likely to be. This places the portfolio on the P1 risk scale from 1 to 10.

The Risk section also compares the portfolio’s mix with the model for its risk level, and highlights any asset class that differs by 5 percentage points or more.

A two-page PDF of a portfolio’s risk. It shows its asset allocation against the model, its risk and expected return, a plain-English summary of how it compares, and a breakdown of every holding. Select Factsheet in the Risk section to preview it, then Download PDF.

Some funds don’t publish how they are split across asset classes. That part of the portfolio is shown as Unclassified and is treated as having no volatility, so the portfolio’s risk may be understated.

Cashflow takes what a client holds today, adds the money going in and out, and projects it forward to a chosen age. You can add regular and one-off contributions and withdrawals, and test the effect of a market downturn.

Growth is 5% a year and inflation 2% a year unless you change them. You can set both between 0% and 10%. Choosing a portfolio as the framework sets the growth rate to that portfolio’s expected return.

All figures are shown in today’s money, after inflation.

Select Add downturn and choose a historic event, such as the 2007 financial crisis or the 2020 COVID fall, or enter your own percentage. Then choose when it happens and how many months it takes to recover. The projection shows the result alongside the same projection without the downturn.

Cashflow can be switched on and off with the £ button at the top of the screen. If it’s switched off, Cashflow disappears from the menu. Select the button again to bring it back.

• PDFs of a portfolio’s performance, a comparison’s performance, a comparison’s risk and return, and the risk factsheet.
• CSV files of a portfolio’s holdings and of a comparison’s figures (on a desktop or laptop).

Cashflows can’t be downloaded at the moment.