Can I cancel a trade once it has been placed?

Once a trade has been placed we are unable to cancel it.

All trades are routed straight to market.

Is income from assets paid out automatically?

Any income from assets must be withdrawn manually.

What assets are available on the platform?

You can access a range of funds, Equities, ETFs and Investment Trusts.

You can see what funds are available to you using the Instruments tab on the platform or the Asset Search report found here.

Do you offer asset share class conversions?

We offer share class conversion and to arrange this we will just need the asset(s) & ISIN(s), alongside a list of any impacted models or accounts with holdings, to proceed.

How can I access your Best Execution Policy?

Our Best Execution Policy can be found here.

How can I access your Order Execution Policy?

Our Order Execution Policy can be found here.

Can you ringfence assets?

We are able to ringfence assets on platform.

Do you provide fractional trading?

We do not provide fractional trading.

Who are the custodians of client assets?

Seccl Custody Limited are the custodians of client assets on the platform.

How long does it take to onboard an asset?

The length of time it takes to onboard an asset varies on the asset type and whether there is an existing relationship with the fund manager.

Funds where there is an existing relationship with the fund manager can usually be added within 2 weeks.

Funds where there is not an existing relationship with the fund manager can take up to 8 weeks, due to due diligence and documentation requirements.

All estimated timeframes may vary depending on fund manager requirements.

Equity, ETF and Investment Trust assets can usually be added within a few days, providing they support electronic trading.

Do you offer prefunding on investments?

We do not offering prefunding on any investments.

With any investment purchases, once cash has been received any trades will then be sent to market.

With any investment sales, once all trades have settled cash is then available for investment or withdrawals.

What is the current interest rate for cash held on the platform?

The current rate, alongside previous rates, of interest for cash held is shown in the table below:

100% of interest is paid directly onto the client.

What bank does the platform use?

The chosen bank of the platform is Lloyds Bank Plc.

What happens if a client passes away?

In the unfortunate event that a client passes away, we would require the below documentation in order to proceed with any claim:

• Original Death Certificate
• Original Grant of Probate
• Copy of the Will
• Details of Personal Representative(s)
• ID of Personal Representative(s)

Please note there may be additional documentation required, at the request of any involved parties.

Can I show more than one investment account type on an illustration?

You can only create one illustration per investment account type at a time.

Can I show more than one investment strategy on an illustration?

You can only create one illustration per investment strategy at a time.

Will an illustration create an investment account and transactions?

An illustration will only create a new client account when this option is selected.

Any other details submitted are not stored and all investment accounts and transactions need to be set up once a client account has been set up fully.

How do I reset the password for my client?

To reset the password for your client, you can reset this using the Client actions button on platform or they will need to request a new password here.

Please note that links received following a request only last for 30 minutes and details must match the platform exactly to be successful.

Once submitted the client will receive an email to set up their new password. Emails may also go into the junk/spam mailbox of the client.

How do I update a client's bank details?

You can update the bank details linked to a client within the Edit Client Details section of the client account.

Whilst you can update the details, for any payment or withdrawal to be processed we require sight of a bank statement dated within the last 3 months to clear any payment or withdrawal.

How can I access your Terms & Conditions (T&Cs)?

T&Cs are generated on the platform when a client is created.

A client will be presented with these on their first login, for them to then accept.

Please note that until T&Cs have been accepted you cannot process any transactions for a client. A client account will be marked as Pending whilst T&Cs are outstanding, then move to Active once accepted.

Our T&Cs can be found here.

What does each client status mean?

The different statuses that a client can have are as follows:

• Active: The client has accepted T&Cs, making them live on platform.
• Pending: The client has not yet accepted T&Cs or has not verified their email address.
• Registered: The client is an illustration-only client.

How do I create a client?

You can create a client using the Add New Client button on the Client tab.

Once all details have been supplied and submitted, the client receives an email to notify them of their account set up.

Please note that every client must have an email address to use the platform and each email address can only be used once, as the email address is a unique username when accessing the system.

Once submitted the client is then required to set up a password and log in to review the details input and then accept the Terms & Conditions of the platform, as well as any product declarations.

How do I edit a client's details?

You can edit a client's personal details under the Edit Client Details section of the client account.

Can I use the same email address for more than one client account?

You cannot use the same email address more than once.

A unique email address must be used for each client account.

What evidence do I need to provide to edit a client's details?

For most client details, you do not need any evidence to edit them on the platform and you can do this under the Edit Client Details section of the client account.

The only evidence we do require is a bank statement dated within the last 3 months when bank details have been changed, to then clear any payments.

Please note that some details cannot be changed.

Can I open an account for a US client?

We are unable to accept accounts for US persons. This includes anyone defined as a US person by the IRS for US tax purposes. This definition is more wide-reaching than people with a US address. It also includes all US passport holders even if their permanent residence is in the UK.

If an account is identified as belonging to a US person after it has been opened, then the account must be closed and/or transferred away at the earliest opportunity.

What is a registered client?

A Registered client is created as a result of an illustration for a new client.

This can then be used to progress a client to Pending, once you have the required information.

Can I delete a client account?

Client accounts can only be deleted if there are no transactions submitted on any investment accounts held.

Please contact us if you would like to delete a client account.

How do I reset my password for Report Pilot?

Please contact us to reset your Report Pilot password.

How do I access Report Pilot?

You can access Report Pilot here.

How are the costs and charges percentages calculated on the platform valuation report?

The percentages are calculated on what has been taken to date against the average value during the period, as provided in the report.

Due to this the valuation may not show the full percentage figures expected, unless you have selected a full year for the date range.

What is the Investment Proposal Generator?

This powerful tool allows you to generate investment proposals for your clients in seconds.

This can be used as a pre-advice document or as an appendix to a suitability report, to provide a client with a comprehensive overview of the recommended model portfolio. Simply use the selection fields to identify a suitable portfolio or ‘Select the model portfolio’ if you already know which model you’re going to recommend.

Please note that you will only have access to the model portfolios available to your firm if the relevant investment manager has provided details to us. If you would like to generate an investment proposal for a particular model that isn’t showing, please contact us and the investment manager for this to be arranged.

The Investment Proposal Generator can be accessed here.

What is the Review Pack Generator?

This powerful tool allows you to generate review packs for your clients in seconds.

Simply use the selection fields for either a client, account or wrapper, for any date range, to be able to download a review pack which shows various information such as investment performance, a breakdown of the assets held and event an aggregation of underlying information of each asset.

Click the below to access the relevant Review Pack:

• Account Review Generator
• Client Review Generator
• Wrapper Review Generator

What MI reports do you have available?

Through Report Pilot, you can access the following under Adviser Tools:

• Account Values
• Adviser Fees Report
• Asset Search
• Asset Values
• Assets In & Out
• Cash Balances
• CGT Tool
• Charges
• Charge Rates
• Client Details
• Client Support Details
• ISA Allowances
• Model Drift
• Model Values
• Pension Contributions
• Pension Summary
• Transactions
• Transfer List
• Transfer Pipeline
• Withdrawal Sustainability Report

What client reports do you have available?

Through Report Pilot, you can access the following under Client Reporting:

• Income & Realised Gains Statement
• Investment Proposal Generator
• Performance Report
• Realised Gains
• Valuation Report

And these under Review Packs:

• Account Review Generator
• Client Review Generator
• Wrapper Review Generator

Do you have an app?

We have a client mobile app, which is available for both iOS and Android devices.

How do I reset my password for the platform?

To reset your password for the platform you need to input your email address on the welcome screen of the P1 Platform, click the continue button and then the forgot password link.

This will then issue you with an email which you can follow to set a new password.

What back offices do you integrate with?

Please contact us to see what back offices we integrate with.

Do you offer white labelling of the platform?

We have a few different white labelling (branding) options available.

Please contact us to get more information.

How can a new user be added to the platform?

We just new the full name, email address and access required of the user to get them set up and added.

Please contact us to get more information.

How can a new adviser be added to the platform?

If the adviser is part of a firm that we already have on the platform, we just new the full name and email address of the adviser to get them set up and added.

If the adviser is part of a firm that we do not have on platform, we will need to onboard the firm in full and conduct the relevant due diligence.

Please contact us to get more information.

How can I contact you?

We can be contacted either by email at platform@p1-im.co.uk or telephone on 01392 953076, option 1.

Our office address is:
P1 Investment Services
Clyst House
Clyst St Mary
Exeter
EX5 1GB

Please note that are opening hours are from 09:00 to 17:00, Monday to Friday.

How do I raise a complaint?

Our complaints process can be found here.

What happens to a client account if P1 becomes insolvent?

P1 exceeds FCA capital adequacy requirements, is majority employee-owned, and operates profitably, with financial accounts available on Companies House.

Your client’s assets on the P1 Platform are held by our partner custodian, Seccl, which is owned by Octopus (AKG rating B+). While Seccl securely manages asset custody, P1 remains the primary interface, providing platform services, management, and support for a seamless experience.

This partnership ensures strong financial stability, supported by Seccl’s robust custodial infrastructure.

When are adviser fees paid?

The fee period runs weekly from each Friday to Thursday, and is then paid on the Friday thereafter.

Payments are made by BACS and will be received within 5 working days from this date.

What are the platform charges?

The platform charges that apply are shown below:

The full P1 Charges Schedule can be found here.

Do you offer tiered adviser charging?

You are able to set up tiered charging for any investment account, with as many tiers as you required.

Do you apply charging at a client or investment account level?

Platform charges are applied at a client account level, using the overall client values to calculate the charge.

Adviser and Discretionary Fund Manager (DFM) charges are applied at an investment account level, using each investment account value to calculate the charge.

Do you offer nominated investment accounts for charges?

All charges due are taken from each individual investment account.

Do you charge on cash held on platform?

Charges are taken across all assets held on platform, including cash.

What are the investment account charges?

The investment account charges that apply are shown below:

The full P1 Charges Schedule can be found here.

What are the asset charges?

The asset charges that apply are shown below:

The full P1 Charges Schedule can be found here.

When are the ongoing fees deducted?

All ongoing fees (platform, adviser and DFM) are deducted on a monthly basis, on/around the 10th of each month.

All fee deductions are a month in arrears, so would be for the full month before.

How can I take an adhoc fee?

You can take an adhoc fee from an investment account by selecting the Adhoc Fee option under the Actions.

Adhoc fees can only be taken from uninvested cash.

How are ongoing fees deducted for an investment account with no cash holding?

If there is no available cash when an ongoing fee is due, the platform will automatically disinvest the required fee from the largest holding of that investment account.

Is family linking available?

We do not offer family linking.

However, JISAs will benefit from the total value held by the parent linked for charging purposes.

Do you offer fixed adviser charging?

You are able to set up fixed charging for any investment account.

This is done using the tiered charges option and setting up a single tier to be 100% of the amount you would like to charge.

Please note that fixed charges are done at investment account level, so apply to each account they are set up for only.

What drawdown options do you offer?

We offer Flexi Access Drawdown (FAD), Pension Commencement Lump Sum (PCLS) and Uncrystallised Funds Pension Lump Sums (UFPLS) drawdown options.

Single and monthly payments can be made of each type.

How many different beneficary nominations can be applied?

The platform only allows for 100% to be nominated against multiple beneficiaries and does not allow for follow on nominations to be set.

However, we can accept these and would just need you to provide written confirmation for each different situation and the nomination split.

Can I delete an investment account?

Investment accounts can only be deleted if no transactions have been submitted.

Please contact us if you would like to delete an investment account.

Does the P1 Platform offer a Flexi-ISA?

The P1 ISA is a Flexi-ISA.

Withdrawals and adviser charges deducted are included in the amount you can repay into your ISA, within the same tax year.

How do I create an investment account?

You can create an investment account using the Create New Account button when within a client account.

What Discretionary Fund Managers (DFMs) are available on platform?

Please contact us to find out what DFMs we currently have on platform.

What Self Invested Personal Pensions (SIPP) providers are available on platform?

Please contact us to find out what SIPP providers we currently have on platform.

What Small Self Administered Scheme (SSAS) providers are available on platform?

Please contact us to find out what SSAS providers we currently have on platform.

What Offshore Bond providers are available on platform?

Please contact us to find out what Offshore Bond providers we currently have on platform.

How are Discretionary Models managed on platform?

All Discretionary Models are managed by the Discretionary Fund Manager (DFM) via our Invest Pilot tool.

Who is the Scheme Administrator of the P1 Pension?

Seccl Custody Limited is the Scheme Administrator of the P1 Pension.

Can I set up more than one of the same investment account?

You are able to set up as many of the same account as you like.

Do you offer prefunding on tax relief?

We do not offer prefunding on tax relief.

Tax relief can take up to 12 weeks to be applied to the account, varying by when the initial payment has been received.

All tax relief payments will be invested in line with the instructions of the initial payment.

How do I request a drawdown payment?

You can request a drawdown payment from a pension investment account by selecting either the Crystallise or Withdraw options under the Actions.

You would select Crystallise when you are looking to request payment from an Accumulation pension.

You would select Withdraw when you are looking to request a payment from a Drawdown, Drawdown Transfer or Beneficiary Drawdown pension.

Who is the Trustee of the P1 Pension?

Digital Pension Trustees Limited is the Trustees of the P1 Pension.

What is the Pension Scheme Tax Reference (PSTR) of the P1 Pension?

The PSTR of the P1 Pension is 20005619RK.

What investment accounts do you offer?

The investment accounts we currently offer, and are looking to offer, are shown below:

Please note that the availability of any new investment accounts is subject to change.

How do I change the model portfolio linked to an investment account?

You can change the model portfolio linked to an investment account under the Edit Account Details option for the investment account.

You can select a new model from the drop down, however, please note than changing this will trigger an automatic rebalance once you have submitted the change.

Can commercial property or non-standard investments be held in a P1 Pension?

The P1 Pension is a Personal Pension, so cannot hold commercial property or non-standard investments.

What type of pension is the P1 Pension?

The P1 Pension is a Personal Pension.

How can I process a bed and ISA/pension?

You can process a bed and ISA/pension using the Cash Movement option available within the client account.

When is a Legal Entity Identifier (LEI) required?

LEIs are required for all third-party based accounts (including Corporate and Trust based accounts) where investments are to be made for either Equities, ETFs and Investment Trusts.

How many investment strategies can be linked to each investment account?

You can only have one investment strategy linked to each investment account. This includes model portfolios and asset allocations.

You need to set up different investment accounts for each investment strategy required.

Do you offer Beneficiary Drawdown?

We offer Beneficiary Drawdown.

How do I edit an investment account

You can edit an investment account under the Edit Account Details option for the investment account.

How do I set up an execution only account for a client?

You can set up an execution only investment account for a client by selecting yes when asked if the account is execution only when creating a new account.

Please note that you cannot take an adviser fee from any execution only accounts.

Can funds be moved between different clients?

Funds can be moved between different clients, though we only facilitate this from a GIA and there are some limitations:

• Cash and assets can be moved between GIAs, however please note that assets can only be moved for non-CREST based assets. This is due to reporting restrictions. Equities, ETFs and Investment Trusts are CREST assets.
• Only cash can be moved from a GIA to an ISA or pension. This is due to HMRC regulations that prevent in-specie transfers into an ISA from different products.

What is the Pension Scheme Registry (PSR) of the P1 Pension?

The PSR of the P1 Pension is 12019064.

Who is the ISA manager?

P1 Investment Services Limited is the ISA managers and are authorised by HM Revenue and Customs for this purpose under reference number Z2017.

How can I access your product declarations?

Product declarations are generated on the platform when either an ISA, JISA or pension are created for a client.

A client will be presented with these on their next login after a new investment account of the above types are created, for them to then accept.

Please note that where a product declaration is required, you cannot process any transactions until a client accepts. An investment account will be marked as Pending where this is required, then move to Active once accepted.

Can an employer use the P1 Pension as a Workplace pension?

The P1 Pension can accept contributions from an employer, however it is not a Workplace or Auto Enrolment pension.

Does each investment account have an individual cash account?

Each investment account has an individual cash account, however this is treated as an asset and would be subject to any investments changes/rebalances.

If you would like to have a cash holding only, you can do this by creating another investment account.

What does each investment account status mean?

The different statuses that an investment can have are as follows:

• Active: The client has accepted any product declarations and you can process transactions.
• Pending: The client has not yet accepted the product declarations.
• Suspended: The client has transferred out, the investment account has been surrendered or the investment account has been closed.
• Transfer Out: The client is in the process of transferring out.

How can I access your Key Features Documents (KFDs)?

Click the below to access the relevant KFD:

• P1 GIA
• P1 ISA & JISA
• P1 Pension

What is the minimum payment amount I can submit for an investment account?

The minimum payment amount that can be submitted on platform is £1.

Any lower payments cannot be accepted, and are returned to sender 8 working days from receipt.

What is the maximum payment amount I can submit for an investment account?

The maximum payment amount that can be submitted on platform varies on payment type.

For a direct debit the limit is £50,000 per day.

For a bank transfer the limit is £2,000,000 per payment.

Please contact us if you are looking to submit a bank transfer payment which is greater than this amount.

What are your payment deadlines for Tax Year End (TYE)?

We can accept and allocate payments up until 23:59 on the last day before TYE each year, providing the payment matches what has been submitted on the platform.

If an incorrect amount or reference is used, this may result in the payment not being allocated in the relevant tax year.

Please allow enough time for funds to clear when sending payments or arranging Direct Debits.

What are your 2025 payroll dates?

Payments will be made on the 7th, 14th, 21st or 28th of each month as requested, with the exception of the following dates (which fall on a weekend or bank holiday):

How long does it take for a pension withdrawal to reach a client's bank account after instructing?

Regular Flexi Access Drawdown (FAD) and Uncrystallised Funds Pension Lump Sums (UFPLS) payments require at least 6 working days between the date of submission and the selected payment date for it to be processed in the same month. For example, if a payment is set up for the 7th July on the 3rd July, the first payment will be on 7th August because the 7th July date is within 6 working days.

Single FAD and UFPLS payments will be processed 6 working days following submission on the platform. If there is sufficient cash available, payment will be made at the next available payment date (7th, 14th, 21st or 28th) via BACs and will be with the client within 5 working days. If investment sales are required to generate cash, the trades will be requested once the single FAD payment request is submitted. Once the trades have settled and cash is available, payment will be made following the same process.

Pension Commencement Lump Sum (PCLS) requests will be processed once submitted on the platform. If there is sufficient cash available, payment will be made immediately via BACs and will be with the client within 5 working days. If investment sales are required to generate cash, the trades will be requested once submitted. Once they have settled, the BACs payment will be made.

What is required for regular employer payments to be accepted into the P1 Pension?

We require a P1 Employer Regular Contributions Agreement to be completed in full by the employer before we can accept any regular payments. This agreement can be accessed here.

When there are any changes to payments, such as amount or frequency, a new form is required and failure to provide this may result in payments being rejected.

What frequencies do you offer for regular payments and withdrawals?

All regular payments in and withdrawals are on a monthly basis.

What payment method is used for withdrawals?

All withdrawals are paid via BACs, and will be with the client within 5 working days of there being sufficient cash available.

How long does it take for a non-pension withdrawal to reach a client's bank account after instructing?

A client will receive payment within 5 working days of the point at which cash is cleared in the investment account.

If an investment needs to be sold first, then it can take up to 4 working days for the sell order to settle in a client's account. This will depend on the settlement period of each investment.

What dates can I choose from for a regular payment?

The dates that can be selected are the 1st, 7th, 14th, 21st, and 28th of each month.

What dates can I choose from for a regular withdrawal?

The dates that can be selected for pensions are the 7th, 14th, 21st, and 28th of each month.

The dates that can be selected for all other accounts are the 1st, 7th, 14th, 21st, and 28th of each month.

How do I amend a Direct Debit payment?

To amend a direct debit amount or date, you just need to update the details linked to the payment within the Pay In screen. The next payment will then be updated in line with the changes.

How do I set a Direct Debit?

When creating a client you can select a tick box to issue a Direct Debit Mandate (DDM) to the client.

The client will then have an option to accept this when they next log in and the notification will sit along the top of the page in an orange bar.

A DDM takes 5 working days to be lodged with the bank.

When bank details are changed, a new DDM will be required and to issue this you will need to deselected the tick box, submit the page and then go back in to select the tick box again and resubmit.

What payment in options do you offer?

Single payments can be made into the platform either by bank transfer or direct debit.

Regular payments can be made into the platform either by standing order or direct debit.

When making bank transfer and standing order payments, the payment amount and reference must match what is provided by the platform to prevent delays to allocation.

How long does a Direct Debit payment take to process?

If a Direct Debit Mandate (DDM) has already been accepted by a client, a single direct debit payment will be processed within 5 working days.

If a DDM has not been accepted, the direct debit will not be processed and will need to be set up. A DDM takes 5 working days to be lodged with the bank.

Will a regular withdrawal still be paid out if there are insufficient funds?

For a regular withdrawal to be processed there must be sufficient funds on the investment account.

Our Withdrawal Sustainability report within Report Pilot can be used to track how many months remaining a client has for regular withdrawals against their current value. This is found here.

Can you split a payment from a client into separate accounts?

We cannot split payments received into separate accounts.

All payments we receive must match the payment expectation created on platform exactly. This means the amount and reference used need to be what is supplied once submitted.

Can I cancel a withdrawal?

Once a withdrawal has been requested, it can only be cancelled if it is linked a sale of investments.

The sales will be routed straight to market and cannot be cancelled, however the payment of the withdrawal can.

If a withdrawal has been made from cleared cash, his cannot be cancelled.

Can I delete a payment expectation?

Pending payment expectations can be deleted by going into the pending transactions tab within an investment account and clicking the three dots when shown.

We would suggest that any payments set up in error are deleted as soon as possible.

How do I request a transfer in onto the platform?

We process transfers in via the platform using the Origo Options and Equisoft (former Altus Transfer Gateway) systems.

Origo allows for cash payments of pensions, whereas Equisoft allows the electronic re-registration of assets and cash payments.

When requesting a transfer in via the platform you will be given the option to select a provider from as drop down list.

If the provider you are looking to transfer is not on this list then please contact us so we can confirm to you how we would need to proceed.

Do you accept transfers with a protected retirement age?

We accept transfers where the client has a protected retirement age of 55.

Do you accept Defined Benefit (DB) pension transfers?

We accept DB pension transfers where there has been positive advice only. We do not accept transfers for insistent clients.

Please note all documentation must be received at least 5 working days before the end of the CETV guarantee period. P1 accept no liability for costs, claims or liabilities arising from the CETV guarantee period being missed.

Do you accept partial transfers?

We accept partial transfers, however these cannot be processed via the platform.

Please contact us if you would like to request a partial transfer.

Do you allow partial transfers out?

We do not allow partial transfers out.

How do I process a transfer out?

All transfer out requests need to come directly to us from the receiving scheme.

They can do this via the Origo Options and Equisoft (former Altus Transfer Gateway) systems, as well as using their own transfer in paperwork.

We charge £15 + VAT for each transfer out.

Can you help process bulk migrations/transfers?

We can assist with all forms of bulk migrations/transfers, under our P1 Client Transfer Service and have experience of this across different providers.

Please contact us for more information on how we can help you with this.

Do you accept Pension Sharing Order (PSO) pension transfers?

We accept PSO pension transfers.

Please note the below documentation is required to process these:

• P1 Transfer Form(s)
• Ceding Scheme Transfer Form(s)
• Decree Absolute / Final Order
• Full Consent Order
• General Order (also known as Pension Sharing Order or Pension Sharing Annex)

When do I need a transfer form?

Our transfer in forms can be found here.

Transfer forms are only required when the ceding scheme does not facilitate electronic transfers or if the product type requires forms to proceed.

For a transfer in, the ceding scheme will need to confirm what they require to proceed.

For a transfer out, we would proceed using forms for the receiving provider.

The majority of providers will accept scanned/digital copies of forms and signatures, however it is usually found that legacy pensions and Cash ISAs from banks/building societies will always insist on original forms with a wet signature.

How long does a transfer take?

On average we find that cash transfers take up to 4 weeks from the request date and in-specie transfers take up to 10 weeks, depending on the investments held within the portfolio.

How soon do you chase for a transfer?

We will typically chase a transfer 2 weeks after the request has been processed.

From there, we will look to chase the transfer weekly until it has completed. However, if required, we will chase more frequently.

Do you accept overseas pension (QROPS) transfers in?

We do not currently accept QROPS pension transfers in.

What transfers can I track on the transfers workbench?

The transfers workbench shows all transfers submitted via the platform, using the Origo Options and Equisoft (former Altus Transfer Gateway) systems.

Any transfers that require manual intervention, such as using transfer forms or those submitted manually into either of the previously mentioned systems, do not currently show on the workbench.

Can I delete a transfer?

Transfers can be deleted, however this will just cancel the request and the record of the transfer request will remain on platform.

Please contact us if you would like to delete a transfer.